Instructions & Help
Objectives
This course is designed
to help participants:
- Identify common causes
of emotional tension.
- Establish a personal "Bill
of Rights"
- Remember strategies
for setting limits with coworkers.
- Effectively give and
receive criticism.
- Recognize
appropriate responses to stressful scenarios.
- Develop
effective tactical responses to various
personality types.
The Lessons
- The course
material is divided into 5
lessons outlined
in the column on the right.
- Each lesson
may take up to two hours to complete
on average (NOTE: The first lesson is
the longest, so most people will find
that they can move through the remaining
lessons much more quickly than that.)
- A number of the lessons
include "Fil-in-the-Blank"
exercises designed
to help stimulate thinking about the subject
and personalize the information for your
own situation.
- You are not required
to keep or submit this information
to complete the course.
- Anything you
write in these blanks does not leave
the computer you are working on.
- In fact, if you wish
to keep the information you type
for future reference, you must print
it BEFORE you move to another page
as the program does not store it in
any form once you move on.
- The navigation
column on the left side of each page
has links to the starting
point for each lesson
as well as Help and support pages.
- Within each
lesson, the column on the right entitled"About
this Lesson"
has topic summaries and links to each
segment of that lesson.
- A link at
the bottom of each lesson page will
take you to the next lesson in
the sequence.
- A progress bar at the
top of each lesson page will show you
where you are in that lesson to help you
gauge your progress.
- Feel free
to start and stop at any time convenient
for you.
Optional Companion Audio
 Anytime
you see an audio control bar similar to
the one on the right, it's a sign that we
have included audio recordings from workshop
sessions that provide real-world insight
to support the text in this course. These
segments include personal anecdotes and
professional experiences from Ms. Moramarco's
years in nursing and supervisory positions
that we believe will help bring to life
the insights and strategies presented here.
Although many of the audio segments are
directed at nurses, we believe that the
concepts they represent are universal.
Because not everyone has
audio capabilities on their computer, it
is possible to complete the course without
these segments. To hear the audio, you will
need:
- A Windows (98/NT/2000/XP)
PC with audio card and speakers or Apple
Macintosh (OS9 or OSX) computer
- Free QuickTime
Player or Windows
Media Player installed
- Fast Internet connection
such as cable or broadband; minimum 56KB
dial-up connection or the CD version of
this course to run locally on your computer.
The Test
We have
provided a multiple-choice self test as
a study aid and evaluation tool for earning
continuing education credit. We recommend
that you go to that section and print it
out so that you can go through the questions
as you go through the lessons.
CEU Credit
This course
is approved for 10 Contact Hours for Registered
Nurses. For
those of you using the course for continuing
education credit, we have provided a post
test for you to take. Upon
successful completion of the self-study
test (with 24 correct answers) participants
will be awarded a continuing education
certificate. After
you've completed the exam, mail the completed
test to:
Taylor
College
Attn: CEU Test Department
P.O. Box 93663
Los Angeles,
CA 90093
Once the exam is
scored, you'll receive a certificate for
your continuing education credits if you have
at least 24 correct answers.
Contact
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