Lesson 1:

Lesson 2:

Lesson 3:
Criticism, Morale
& Reduced Stress

Lesson 4:

Lesson 5:
Moving Forward

Post Test

& Help

Contact Us

by Clarissa Moramarco, RN


As we start the course I like you to know why I feel it is so important to enhance our communication skills.  I really believe that people who communicate well increase their chances of getting their needs met. As many therapists would agree, when we don't express our needs and our wants, it often leads to a sense of helplessness and hopelessness. That can often lead to depression, isolation and loneliness.  All of these are good reasons for us to think about starting to work on improving our communications skills. 

The course is divided into two main parts:

  • The first uncovers some of the problems that we may be experiencing and offers tools to help identify areas for improvement.
  • The second part is structured to provide solutions and problem-solving skills to address these problems. 

In these lessons I've compiled a lot of attitudes, philosophies, and beliefs from my own experiences as well as those from a variety of respected sources. If an idea or technique works for you, great! Try them on, test them out, but you don't have to use any approach unless you are comfortable with it. Some of these techniques will seem familiar to you. Some may be really new.  If you don't get it right the first time you try, just keep practicing.

I hope you enjoy exploring the some of these old thoughts and new ideas about getting the respect we deserve and, in turn, having our needs better met.

Click the forward arrow on the audio player
above for optional Audio Introduction.
(See below for system requirements)

A Few Details

CEU Credit

This course is approved for 10 Contact Hours for Registered Nurses. Each of the five lessons may take up to two hours to complete on average. A progress bar at the top of each lesson page will show you where you are in the lesson to help you gauge your progress.

For those of you using the course for continuing education credit, see the Instructions and Help section for details on receiving your certificate.

Optional Companion Audio

The material has been adapted from a very popular workshop for nurses and other professionals that Ms. Moramarco has given throughout the United States at various conferences and seminars. While we can't quite duplicate the experience of attending a live session, we have included audio recordings from those sessions that provide real-world insight to support the text in this course. These segments include personal anecdotes and professional experiences from Ms. Moramarco's years in nursing that we believe will help bring to life the insights and strategies presented here. Although many of the audio segments are directed at nurses, we believe that the concepts they represent are universal.

To hear the audio, you will need:

  • A Windows (98/NT/2000/XP) PC with audio card and speakers or Apple Macintosh (OS9 or OSX) computer
  • Free QuickTime Player or Windows Media Player installed
  • Fast Internet connection such as cable or broadband; minimum 56KB dial-up connection or the CD version of this course to run locally on your computer.
  • For more details, see the Help section.

Go to the First Lesson

Your Virtual Instructor

The instructor for this course is Clarissa Moramarco, a professional speaker and communication consultant.  Her popular courses have reached thousands of people and are designed to maximize communication and minimize conflict in the workplace.

Ms. Moramarco's articles have appeared in numerous publications and she is a frequent and popular conference speaker motivation and professional development. Her seminars have assisted over 70,000 participants throughout the United States.

The Lessons at a Glance

Lesson 1 - Awareness: Developing awareness of your feelings and those of the people around you is the first step towards improving your relationships at work and in your personal life.

Lesson 2 - Assertiveness: Getting in touch with your feelings and expressing them assertively, not aggressively, is the next step towards reaching your goals.

Lesson 3 - Criticism, Morale & Reduced Stress: Effective use of criticism - both giving and receiving - can be one of your most valuable skills. A few great techniques can make all the difference in your workplace relationships.

Lesson 4 - Strategies: Learn key strategies and options for dealing with excuses, helplessness and a variety of common character types.

Lesson 5 - Moving Forward: A few closing thoughts and resources for continuing exploration on your own.